Mobile Wallets move forward when looking back at 2015

As we prepare to embrace 2016, is always good to look back
and see what happened in 2015, specially within the mobile wallets industry.

Back in January, Marketing Land defined some major mobile trends considering mobile-as-a-channel:

Mobile will also play an increasingly important role in the evolution and user behaviour of social networks both new and existing”.

And within those trends, we saw Mobile Wallets becoming a reality. One of the most relevant facts of mobile wallets, was that on top of the high usage for payments the growth of mobile wallet marketing, specially in the retail, travel and accommodation industries, alongside with the integration of location-based marketing tools such as beacons technology.

Business 2 Community reported in July that44% of consumers would like brands to deliver deals and coupons to their mobile devices building an even more momentum for the mobile wallet marketing. Also in July, and after the successful launch in the US, we saw the Apple Pay debuted in the UK, making its presence at 250,000 locations all over the country and supported by major apps like Five Guys, Zara, YPlan and MyCheck in the restaurant industry.

In the second half of the year, on September 10th, Google “fought back” and released Android Pay in the US, already accepting American Express, Discover, MasterCard and Visa, their second mobile wallet attempt. Despite not being yet a native App brought several relevant functionalities and also allows storing gift cards, loyalty card and special offers. According to PYMNTS, “Android Pay is compatible with roughly 70% of the Android phones currently in the U.S. “ and, with Android occupying 51.6% of the US smartphone market, you never know how will this mobile wallet battle turn out to be.

It wasn’t long before Apple came back to the spotlight. A few weeks later, on October 1st, Apple launched its new operating system iOS 9. Among new devices such iPhone 6S and a new Surface Pro competitor (iPad Pro), this new update brought a makeover from Passbook App to Apple Wallet, a new loyalty program and EAN 128 codes for digital passes. Dunkin´ Donuts, Walgreens Balance Rewards, MyPanera, among others brands are already supporting these new iOS 9 features.

Right after the launch of Apple’s new iOS, Android Pay pushed a new ‪loyalty program which allows its users to buy cheaper Cokes after the purchase of full price Cokes at vending machines. According to PYMNTS, “the move has been widely applauded by mobile watchers, who note that Google is going the extra mile to help users build habits around phone use but giving them an easy and literally rewarding way to build the habit.”.

Apple continued expanding Apple Pay with the launch in Canada and Australia in November. Jennifer Bailey, Apple’s vice-president for Apple Pay mention to CBC “the company is starting with American Express in Canada and Australia because it’s both the card issuer and the payment-network operator so co-ordination is easier“, meaning that Visa and Mastercard users still have to wait for compatibility. However, back to 2014 and according to the Nilson Report, Amex users accounted only for just 5% of Canadian spending and 17% in Australia, so the outcome is still being figured out.

For Apple next countries will be Spain, Hong Kong and Singapore during 2016, while for Google the next target is Australia.

 

With all these launches and features upgrades, Passworks have been evolving as well. Using Passworks platform it is now possible to create passes with EAN 128 code with an alternative code for iOS 8 users and also to deliver mobile passes through CSV file, Email and SMS, which makes it possible for brands with different types of CRM to create mobile content. Another obstacle that usually stands in the way of brands’ campaigns is the POS implementation and technology compatibility issue, due to the fact that most of scanners only read a certain type of code, which made it impossible to create marketing campaigns that couldn’t be redeem. Henceforth, Passworks team developed an App called Passworks Scanner, available for both Android and iOS that enables Passworks’ users to use this app to redeem the passes and monitoring the campaign. Also, Passworks developed its own wallet app, which enables Android users to experience the same Apple’s Wallet usability. Finally (wow, it was a full year!), Passworks is having a work-in-progress makeover, which means that during these next few months, there is going to be a lot of improvements, as seen by the new already implemented design.

 

With the emergence of this new mobile wallet ecosystem, leaded by Apple Pay, Google Wallet, Android Pay, Samsung Pay and PayPal Wallet, this means a great opportunity for brands to invest because not only it is increasing exponentially the visibility among users but because it is starting to change other markets, such as banking, and become mainstream.

According to Business Insider, “Apple announced a number of forthcoming changes to Apple Pay, including synchronization with rewards cards”, which means that marketing is even more embedded on these interactions and that these digital channels provide a relevant experience for consumers and opportunity for brands.

There is a great concentration on the mobile business, whether in payments, marketing or advertising. 2015 is not yet over and the numbers showed by EConsultancy are already showing a “10% increase in paid search advertising spend compared with last year, with all growth coming from ads on mobile devices”. Nevertheless, the outcome is always dependent from brands’ marketing strategies, context and how well do they really know their consumers’ behaviors and engage with them. More and more there is no way to escape the premise that “mobile can no longer be viewed as a separate channel”.

 

The bottom line is that brands must put the consumer at the center of their digital strategy because location-based mobile marketing drives multi-channel conversions, offline actions and consumer engagement, as can see on the Warehouse’s case study: “Since moving our coupons to wallet, we’ve seen significantly increased top-of-mind visibility among consumers, and we expect to achieve seven-figure sales results from our investment in 2015”.

O cupão digital da Portugal Wine Room tem promoções exclusivas!

Faça download do cupão digital da Portugal Wine Room no seu smartphone
para ter acesso a promoções exclusivas!

Clique neste link: https://passworks.io/p/Nbv2SYq3PQ
ou na imagem para beneficiar já! 🙂

O Natal está já à porta!! 😉

strip Portugal Wine Room - Passworks

PS: Este é só um dos descontos!! Se instalar o passe no seu telemóvel ficará a par de mais informação!

Aproveite! Boas compras e Boas Festas!

Offer your friends & family a Helipass tour!

Helipass, the french helicopter tours company went mobile and is promoting a considerable discount offer for mobile wallet pass users!

Helipass, la compagnie Française de vente et de réservation en ligne d’activités touristiques hélicoptères est en train de communiquer une offre exceptionnelle à ses clients à travers les portefeuilles électroniques.

strip Helipass - Passworks

Click on the image or here: https://passworks.io/p/Cjq1aaRxjw to download the pass and benefit from the promotion.

Vous pouvez téléchargez le coupon ici: https://passworks.io/p/Cjq1aaRxjw  pour bénéficier de la promotion ou en cliquant sur l’ image.

 

How to Impact with Proximity Marketing

Proximity marketing is at the tip of every respectable marketer’s tongue. The real question behind this coined expression is How can I impact my customers at a specific location near my store or in the store itself?

Proximity Marketing - Passworks
How to Impact with Proximity Marketing – Passworks.io

Juniper’ research provides and answer to this question, showing that in-store beacons (one of 2015 most known proximity marketing technology tool ) have consistently generated high redemption rates. As an example, Hong Kong based CTF jewelry chain saw redemptions rates approaching 60% resulting in a huge sales uplift.

Another example is Macy´s. Macy’s has deployed more than 4000 beacons in-store. Considered one of the leaders in mobile shopping in the US, they offered an in-store experience where shoppers had multiple chances to win prizes by playing the mobile-enabled Macy’s Black Friday Walk In and Win game, triggered by beacons.

“From welcoming customers to our stores as they arrive to providing more relevant messaging and special offers based on their location in the store, we will aim to better engage with shoppers through the use of beacon technology via the Macy’s App, in order to provide our valued customers with an even better, more personal shopping experience,” Mr. Veras said Macy´s Director of National Media Relations according to the Mobile Commerce Daily Magazine.

ItWire and MediaPost Magazine predict massive growth in the next 4 years: almost 2 Billion coupons delivered with beacons! Not bad for a little device that measures 3cm!

But the good news is that beacons can also be associated with mobile passes that can be installed on Apple Wallet (previously named Passbook) or other mobile wallets. A beacon can trigger a notification from the digital pass to remind customers of a promotion at a specific location. This location-based feature allows brands and retailers to either skip any type of App backend integration or to reach customers that don´t have their App installed.

ChilliBeans está com promoções de Natal!

Quer saber quais são? 🙂

passworks natal chillibeans

Faça download do passe da ChilliBeans em: Quero um Natal ChilliBeans 2015

para saber mais!

Happy Shopping & Merry Chilli Christmas!

Chillibeans new collection – The Beatles

A Chillibeans Portugal tem uma nova coleção limitada: The Beatles!

 strip the beatles@2x

Faça download do passe no seu telemóvel para saber mais. 🙂

Vodafone can be on your mobile wallet now!

Prepare yourself for the 20th and 21st of November!

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Vodafone Falla Club just launched a mobile wallet campaign in Doha, Qatar for the Wild Khaleeji Regional Parkour Tournament event!

Download the pass to know more.

How are you communicating your offers this Christmas?

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With Passworks, you can easily communicate into your customers’ smartphones.
Create a digital coupon with your offer and distribute it by Email, SMS, Facebook or printed ads.

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Your customer can click on a link or scan a QR code to download the coupon into the smartphone.
This opens a new communication channel for your brand.

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Remind your customers about the offer when they are near your store due to the location-based notifications.

And remember, you can send push notifications at any moment and even update the content in real-time after Christmas to communicate Winter Sales!

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